1. About Us

Rajamatha Steel House is a retailer of premium stainless steel, copper, and bronze kitchen utensils and cookware, established in 1996 and operating from Proddatur, Andhra Pradesh, India.

Business Address: 12/131, G T St, Ward 20, Papula Bazaar, Sarvakatta, Proddatur, Andhra Pradesh 516360
Email: support@rajamathasteelhouse.com  |  Phone: +91 9347773615

2. Eligibility

• You must be at least 18 years of age to place an order on our website
• By using our website, you confirm you have the legal capacity to enter into a binding agreement
• Orders placed on behalf of a business must be authorised by the business

3. Products & Descriptions

• We take every care to ensure product descriptions, images, and specifications are accurate
• Actual product colours may vary slightly from images displayed on screen due to photography and screen settings
• All our steel products are 100% food-grade and genuine — we guarantee the authenticity of every item we sell
• Product availability is subject to stock levels. If an ordered item is out of stock, we will notify you promptly
• We reserve the right to discontinue or modify any product without prior notice

4. Pricing

• All prices on our website are displayed in Indian Rupees (₹) and are inclusive of applicable taxes unless otherwise stated
• Prices may change without prior notice. The price at the time of your order confirmation is the binding price
• Shipping charges (if applicable) are displayed at checkout before payment
• Free shipping on orders above ₹2,000 within India

5. Ordering & Payment

5.1 Placing an Order

• Add products to your cart and complete the checkout process to place an order
• You will receive an order confirmation via email once your order is successfully placed
• An order confirmation does not guarantee availability — we reserve the right to cancel orders in case of stock shortage or payment failure

5.2 Accepted Payment Methods

• UPI (Unified Payments Interface)
• Google Pay
• PhonePe
• Paytm
• Cash on Delivery (COD) — available for select pin codes

5.3 Payment Security

All online payments are processed through secure, encrypted payment gateways. Rajamatha Steel House does not store your card or banking credentials. All transactions are protected with industry-standard SSL encryption.

6. Shipping & Delivery

• We ship across India (PAN India) and internationally
• Estimated delivery timelines will be communicated at checkout and via order confirmation
• Delivery timelines are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances
• Rajamatha Steel House is not responsible for delivery delays caused by the courier partner or events beyond our control
• Free shipping is available on orders above ₹2,000 within India
• For international orders, shipping charges and timelines vary — contact us for details

7. Returns, Refunds & Cancellations

Please refer to our Refund & Return Policy for full details. In summary:

• Returns accepted within 7 days for damaged or defective products
• Products must be unused, in original packaging
• Refunds processed within 7–10 business days of return approval

8. Intellectual Property

All content on rajamathasteelhouse.com — including product images, descriptions, logos, brand name, design, and text — is the property of Rajamatha Steel House and is protected under applicable Indian intellectual property laws. You may not copy, reproduce, or use any content without our prior written consent.

9. User Conduct

By using our website, you agree not to:

• Use the website for any unlawful, fraudulent, or deceptive purpose
• Submit false, inaccurate, or misleading information in orders or reviews
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use automated tools (bots, scrapers) to access or extract data from our website
• Post harmful, offensive, or defamatory content on any platform in relation to our brand

10. Limitation of Liability

Rajamatha Steel House's liability to you in connection with any purchase shall not exceed the amount paid by you for that specific product. We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

11. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Proddatur, Andhra Pradesh, India.

12. Changes to Terms

We reserve the right to update these Terms at any time. The updated Terms will be published on this page with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the revised Terms.

13. Contact Us

For any questions regarding these Terms:
Rajamatha Steel House · 12/131, G T St, Ward 20, Papula Bazaar, Sarvakatta, Proddatur, Andhra Pradesh 516360
📧 support@rajamathasteelhouse.com · 📞 +91 9347773615 · 💬 WhatsApp