Privacy Policy
How Rajamatha Steel House collects, uses, and protects your personal information when you shop with us.
Quick Summary: We collect your name, address, phone, and payment details only to process and deliver your orders. We do not sell your data. We use secure, encrypted payment processing. You can contact us anytime at support@rajamathasteelhouse.com.
1. Who We Are
Rajamatha Steel House ('we', 'us', 'our') is a physical and online retailer of stainless steel, copper, and bronze cookware and kitchen utensils, established in 1996 and based in Proddatur, Andhra Pradesh, India.
Registered Address: 12/131, G T St, Ward 20, Papula Bazaar, Sarvakatta, Proddatur, Andhra Pradesh 516360, India
Contact Email: support@rajamathasteelhouse.com | Phone: +91 9347773615
This Privacy Policy governs the collection and use of personal data when you visit our website rajamathasteelhouse.com, create an account, place an order, or contact us.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you register
- Order Information: Billing address, shipping address, product selections, and order notes
- Payment Information: Transaction reference numbers processed through secure UPI, Google Pay, PhonePe, and Paytm gateways — we do not store card or banking details
- Communication: Messages or queries you send us via email, WhatsApp, or contact forms
2.2 Automatically Collected Information
- IP address, browser type, and device information when you visit our website
- Pages visited, time spent, and navigation patterns (analytics)
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the information collected for the following purposes:
- Processing and fulfilling your orders — packaging, shipping, and delivery coordination
- Sending order confirmations, shipping updates, and delivery notifications
- Responding to your queries, complaints, and support requests
- Managing your account and purchase history
- Sending promotional emails about new arrivals and offers (only with your consent — you may unsubscribe anytime)
- Improving our website, product range, and customer experience
- Complying with applicable Indian laws and legal obligations
4. Payment Security
Rajamatha Steel House uses secure, encrypted payment gateways to process all transactions. We accept UPI, Google Pay, PhonePe, Paytm, and Cash on Delivery.
We do NOT store your card numbers, banking credentials, or UPI PINs. All payment processing is handled by trusted, PCI-compliant payment partners. We only receive a transaction reference confirming payment success or failure.
5. Data Sharing
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Delivery Partners: Your name, address, and phone number are shared with courier and logistics partners solely to deliver your order
- Payment Processors: Transaction data is shared with our payment gateway providers (Google Pay, PhonePe, Paytm, UPI) to process payments
- Legal Requirements: We may disclose information if required by law, court order, or government authority
- Website Management: Our website is managed by Acleriatech (acleriatech.com) who may access technical data for maintenance purposes under confidentiality obligations
6. Data Retention
- Order and account data is retained for 3 years from the date of last transaction
- Financial transaction records are retained for 7 years as required under Indian tax law
- Communication records are retained for 2 years
- You may request deletion of your data by emailing support@rajamathasteelhouse.com — subject to legal retention obligations
7. Cookies
Our website uses cookies to improve your shopping experience. Cookies help us remember your cart, keep you logged in, and understand how customers use our site. You may disable cookies in your browser settings, though this may affect website functionality.
8. Your Rights
Under applicable Indian laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent to marketing communications at any time
- Lodge a complaint regarding our data practices
To exercise any of these rights, contact us at support@rajamathasteelhouse.com or call +91 9347773615.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised policy will be published on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or concerns:
Rajamatha Steel House
12/131, G T St, Ward 20, Papula Bazaar, Sarvakatta, Proddatur, Andhra Pradesh 516360
📧 support@rajamathasteelhouse.com
📞 +91 9347773615
💬 WhatsApp