Refund & Return Policy
We stand behind the quality of every product we sell. If something isn't right, we'll make it right.
Our Promise: Rajamatha Steel House has maintained a reputation for quality since 1996. If you receive a damaged, defective, or incorrect product, we will resolve it promptly and fairly.
1. Return Eligibility
We accept return requests under the following conditions:
| Scenario | Return Eligible? | Timeline |
|---|---|---|
| Product received is damaged in transit | ✔ Yes | Within 48 hours of delivery |
| Product received is defective or has a manufacturing defect | ✔ Yes | Within 7 days of delivery |
| Wrong product delivered (different from what was ordered) | ✔ Yes | Within 48 hours of delivery |
| Product does not match description significantly | ⚠ Case by case | Within 7 days of delivery |
| Change of mind / no longer needed | ✖ No | Not applicable |
| Product used or not in original condition | ✖ No | Not applicable |
| Product damaged due to misuse | ✖ No | Not applicable |
2. Conditions for Return
To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original condition
- The product must be in its original packaging wherever applicable
- You must have the original receipt or order confirmation
- Photographic evidence of the damage or defect must be provided at the time of raising the return request
- Return must be initiated within the timelines specified in Section 1
3. How to Initiate a Return
To initiate a return request, please follow these steps:
- Contact Us: Email us at support@rajamathasteelhouse.com or WhatsApp us at +91 9347773615 within the eligible return window
- Provide Details: Share your Order ID, product name, reason for return, and clear photographs of the product and issue
- Approval: Our team will review your request and respond within 2 business days
- Return Shipment: Upon approval, you will receive instructions for returning the product. In case of our error, we will arrange pickup or bear the return shipping cost
- Resolution: Once we receive and inspect the returned product, we will process your refund or replacement
4. Refund Policy
4.1 Refund Eligibility
| Situation | Refund Type | Processing Time |
|---|---|---|
| Approved return for damage / defect | Full Refund | 7–10 business days |
| Wrong product delivered | Full Refund or Replacement | 7–10 business days |
| Order cancelled before dispatch | Full Refund | 5–7 business days |
| Order cancelled after dispatch | Partial / Subject to review | 7–10 business days |
| Product returned in used/damaged condition | No Refund | Not applicable |
4.2 Refund Method
Approved refunds will be credited back to the original payment method:
- UPI / Google Pay / PhonePe / Paytm: Refunded to the original UPI ID or account — typically within 5–7 business days
- Cash on Delivery orders: Refunds will be processed via bank transfer or UPI — please provide your bank details or UPI ID when raising the return request
Note: Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong or defective product).
5. Cancellation Policy
5.1 Cancellation Before Dispatch
Orders may be cancelled before they are dispatched for a full refund. To cancel, contact us immediately at support@rajamathasteelhouse.com or +91 9347773615 with your Order ID.
5.2 Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled. You may initiate a return once the product is delivered, as per our return policy above.
5.3 Cash on Delivery Orders
For COD orders, please do not refuse delivery unless the package is visibly damaged. If the product inside is defective, accept the package, photograph the issue, and contact us for a return.
6. Damaged in Transit
If your order arrives with visible external damage to the packaging:
- Photograph the damaged packaging before opening
- Photograph the product inside if it is also damaged
- Contact us within 48 hours of delivery at support@rajamathasteelhouse.com or WhatsApp +91 9347773615 with photos and your Order ID
- We will arrange a replacement or full refund at no cost to you
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used, washed, or show signs of use
- Products returned without original packaging (where applicable)
- Products damaged due to misuse, improper cleaning, or negligence
- Products returned after the eligible return window has expired
- Items purchased during special sale or clearance promotions (unless defective)
8. Contact Us for Returns & Refunds
Our team is here to help. Reach us through any of the following:
📧 Email: support@rajamathasteelhouse.com
📞 Phone: +91 9347773615
💬 WhatsApp: Click to WhatsApp
📍 Visit Us: 12/131, G T St, Ward 20, Papula Bazaar, Sarvakatta, Proddatur, Andhra Pradesh 516360
🕒 Store Hours: Open Daily, 9:00 AM – 9:00 PM